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Friday, August 22, 2008
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Virtual Vet Manager is the flagship application within the Veterinary Management Online Suite of Products. |
Target Audience: Veterinarian Clinics
If you are operating a veterinary clinic or a consortium of related clinics, the Virtual Vet Manager encompasses everything needed to properly and efficiently manage your operations.
| Features |
Owner Specific Information
(Name, address, phone, etc.) |
Patient (Pet) General Attributes
(Name, breed, date of birth, allergies, warnings, comments, etc.) |
Appointment Scheduling
(Scheduling & Rescheduling of date, time, and/or physical location if applicable) |
Boarding Reservations
(Reserve kennels between specific dates/times, determine vacancies, etc.) |
Searching Algorithms
(Increase efficiency by allowing multiple attributes (name, pet name, rabies tag number, etc.) to be searched for to locate a given client.) |
Veterinary Office Visits
(Capture visit specific information such as general visit information (purpose, weight, etc.), services performed, products purchased, diagnosis, images, inventory items used, etc.) |
Veterinary Estimates
(Create estimates relating to a specific animal or group of animals for a given owner. Once an estimate is accepted, user can convert estimates into actual visit at the click of a button.) |
Daily Task Manager
(Assign specific daily tasks for specific employees and track completed/pending tasks.) |
*Signs, Diagnoses, & Topography Nomenclature Standardizations
(Providing data conformity by limiting diagnosis entry to approved list.) |
Customization of Services/Products
(Services offered & Products offered can be fully customized, treated as inventory items, generate reminders, etc.) |
Boarding/Kennel Visits
(Capture boarding related information - check-in, check-out date/times, products/services given during stay, activity scheduling, food scheduling, and medication scheduling.) |
Grooming Visits
(Capture visit specific information such as general grooming information, services performed, products purchased, etc.) |
Reporting
(Too many to even mention.) |
Pharmaceutical Labels
(Create pharmaceutical labels as well as manage default descriptions for common prescriptions.) |
Collaboration Module
(Allow separate VMO memberships to grant read-only access to other VMO memberships data to collaborate on specific clients. Note: No money related information is shared.) |
Training Class Scheduling\Enrollment
(Create and manage enrollment to specific training classes, such as obedience training.) |
Facility Customization
(Allows full customization of a given facility's information such as address, phone, tax rates, products/services offered, etc.) |
Reminders
(Auto-populated and manual entry and management of patient (pet) reminders Note: auto-generated reminders (as well as the ability to email/mail reminders) are only available in the VVM product.) |
Multi-Facility Capabilities
(There is no constraint on the number of facilities that can be managed within a given membership.) |
Employee Accountability
(All data entered and/or edited within a membership is logged to the user editing the record(s). Thus, a member can quickly view what employee entered a record and what employee last edited a given record.) |
Payments & General Book Keeping
(Ability to make payments, track client balances, create monthly statements, provide refunds, view accounts receivable, and provides accrual as well as cash-basis accounting methods.) |
Assets
(Provides an area to manage assets.) |
Miscellaneous Expenses
(Provides an area to manage miscellaneous expenses.) |
Distributors
(Provides an area to manage distributors.) |
Supplies & Inventory
(Provides an area to manage supplies & inventories. This can also be integrated with Products/Supplies to auto-decrement inventories when a supply item is used during a visit.) |
Data Entry Wizards
(Allows for efficient and cost saving entries of data.) |
Bulk Emailer
(Allows members to bulk email a filtered set of clients.) |
Help & Standard Operating Procedure (SOP) Guides
(Help for all of the products is readily available off of the VMO web site in PDF format.) |
Usage Metrics
(Displays login counts as well as total clients, pets, visits, etc.) |
Security
(Encryption, Username/Password, User Rights, and IP filtering can all be used to provide a very secure working environment.) |
| Services |
Data Backups
(Complete data backups are created daily.) |
Disaster Recovery Models
(VMO maintains a multiple physical location model, meaning that VMO has redundant server farms in very different geographic locations that can take over full operations at any given moment. This means that VMO operations cannot be harmed by a geographically limited disaster (such as a tornado, hurricane, flood, power outage, etc.) So VMO members can rest assured that their data s not only safe but they will be able to get to it.) |
Custom Queries/Reports
(If a member needs a specialized report, all they have to do is put in a request. Turn around time is usually within 24 hours.) |
Email/Phone Tech Support
(Email and/or Phone technical support (within reason) is provided as part of the membership fees.) |
24 Hour-Day Operation
(VMO is always open and member data is available any time day or night.) |
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| * - Special thanks for the use of PetTerms developed by the University of Minnesota College of Veterinary Medicine |
Benefits...
| VMO Benefit |
Typical Competitor Solution |
| Software is part of monthly service fee. All software updates and phone support are part of monthly fee in addition to data management (backups, custom queries, etc.) |
Competitors typically charge separately for software, upgrades, and tech support. As far as data management, most competitors simply have no solution. They leave it up to the customer to backup and manage their own data. Thus, they offer no solid recovery plan after a disaster. |
| Quarterly software updates are released simultaneously to VMO's entire membership community. After a simple "wizard style' update process, typically taking 2-3 minutes, members are up and running with the latest software updates. |
Other software vendors send out an update via CD or if they are really progressive will allow clients to download and configure the updates from their web sites. At any given moment, competitors have to support a cornucopia of different software releases. This often results in more error prone software and troublesome tech support which all leadsto poor customer satisfaction. |
| DATA SECURITY & MANAGEMENT - Since VMO hosts all member critical data on its centralized secure server farms, data can be managed much the same way large corporations manage and report on their critical data. Daily backups are part of VMO's standard operating procedures. The data is flowed to multiple VMO secure server farms to further backup the data. Therefore, if anything should happen to your facility or your PC(s) should crash, you can rest assured that your critical data is safe and unharmed. |
Competitors typically but the burden of data backup/recovery on their clients. How often do you backup your data now? Do you really want that burden? |
| Custom Queries\Reports - periodically a VMO member needs a specialized report specific to its needs. Since VMO has instant real-time access to all of its member's data, we can easily create and produce specialized queries/reports usually within 24 hours of an initial request. |
Most competitors do not have access to your data, let alone real-time access. Thus, they can offer no equivalent solution. |
| Multiple Location Support - Because member data is hosted on VMO's server farms, multiple locations and real-time access to various locations within a membership are inherently available. |
Competitors that due offer multi-location support often due so by jury-rigged solutions (such as VPNs or by utilizing products such as PC Anywhere or Microsoft Netmeeting), which result in very slow response times. In addition, these types of solutions are not always intuitive to the typical staff member. |
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